FAQ

Energie PLP offers a 7-day "no-questions-asked" return policy. A 15% fee applies to returns made after 7 days (but within 30 days) of receiving your order. Products must be returned to us in their original, unopened packaging via the postal service of your choice and at your own expense. We will issue a refund upon receipt of the products.

In the event of an allergic reaction or a manufacturing defect, please contact us directly at info@energieplp.com or by phone at 1-877-575-0616. We will require a photo of the product showing the batch number, expiration date, and product name. We will handle the claim with the manufacturer and refund you for the problematic product.

Once the products are in stock at the store, your customer's order will be shipped within 24–48 business hours. An email containing the tracking number will be sent upon shipment, allowing for real-time tracking.

Shipping fees are based on the pre-tax cart total: $9.99 for orders under $200, and $7.99 for orders of $200 or more. Valid for orders delivered within Quebec

You will receive a confirmation email once your order is ready. Preparing an order at the store generally takes a few hours. If you have not received the email, please feel free to contact the store to check the status of your order.

If you have dietary restrictions, it is important to check the nutritional information for each product to ensure it is suitable for you. If in doubt, consult a healthcare professional.

Orders cannot be cancelled once they have been shipped. For any cancellation requests, please contact us at info@energieplp.com or +1 877-575-0616.

However, Énergie PLP cannot guarantee that cancellation will be possible.